Solutions · Customer Support AI
Refunds, cancellations, returns — tested like a payments system
Support agents move money and change orders. They deserve the same test rigor as the backend behind them.
High-risk flows
Refund, cancel, replace, escalate — each with dedicated scenario families.
Policy enforcement
Never issue a refund outside the window, never promise what the tools cannot do.
Ticket-grade evidence
Hand engineers a transcript and trace, not a complaint.
Channel coverage
Chat and email today, voice on the roadmap.
Test what your agent actually does
Connect an agent, generate scenarios and find the failures before your customers do.